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пятница, 3 мая 2013 г.

Tablets replacing PCs at Australian schools: IDC

The Australian education sector is increasing its spending on tablets and cloud infrastructure as demand for PCs fall, according to analysts at IDC.


The Australian education sector will spend a total of $2.7 billion on ICT this year, increasing to more than $2.8 million in 2016, according to IDC's report released today.


Enterprise Buyer's Guide to Tablets


Nearly half (45.8 per cent) of the education sector's ICT spending this year was on hardware, but IDC predicted hardware spending will decrease over time with a compound annual growth rate of negative 0.7 per cent. IDC attributed the hardware decline to erosion in PC demand, but said higher-than-expected adoption of iPads and other tablets could offset the drop.


"As iPads and tablet PCs are increasingly becoming 'digital school bags,' they are acting as 'thin client' for the education of students when connected over the Internet," said IDC analyst David So. "This trend will become the main driver for the growth in hardware in the education sector."


In addition, the National Broadband Network (NBN) and other ICT investments by the Australian government will drive digital delivery of education over cloud infrastructure, IDC said.


"To mitigate the risk of being disrupted by technology and innovation, the Australian education sector is beginning to leverage off the cloud infrastructure in the form of Internet applications that are driving the spending for mobility, social, and Big Data," said So.


View the original article here

12 Must-Do PC Tasks

Computers may have become a lot more user-friendly over the past decade, but they're still far from perfect--PCs require a certain amount of configuration and maintenance to operate at their full potential. Unfortunately, because we humans are also far from perfect, we frequently don't put in the work we should, and we end up with a slower, sloppier, less secure machine as a result.

No more excuses! Whipping your PC into the best shape it can be requires but a dozen simple tasks. None are complicated, most take a matter of minutes, and all will have a major effect on how well your computer works for you. Even better, by the time you're finished you'll never have to worry about doing many of these tasks again.

Clean the case, keys, and display

The first task is the most basic: Are you keeping your computer clean? It's not just important because a dirty PC looks gross, or is less pleasant to use. Simply put, a clean computer can last longer. Dirt and dust buildup in and around your computer can clog the fans and air intakes, causing your hardware to run hotter, which lowers its expected life span. So if your PC is looking a little musty, take the time to clean it.

To do so, you need to have only a few things on hand: a Phillips-head screwdriver, a can of compressed air, paper towels, and rubbing alcohol.

Once you're ready to begin, shut down your computer, unplug it, and move it somewhere with a little open space in which to maneuver. Look on the back panel, and find the screws that hold the case's side panels in place. Unscrew them--making sure to put them someplace safe--and remove the side panels, usually by sliding them backward and then pulling them away. If you haven't cleaned the computer in a long time, you should immediately see some areas where dust has collected.

You're likely to find the most dust bunnies on the fans inside the computer and on the vents outside. You can remove a lot of dust simply by wiping the fans gently with a paper towel, and by using a lightly dampened paper towel on the vents. Once you've wiped away any piled-up dust, use the can of compressed air to blow the dust out of the inside of any heat sinks, such as the one attached to the CPU or the graphics card. Use the air to clean out remaining dust from the system's various fans too, but be careful: A sustained blast of air can overspin the fan, damaging it. Either use short bursts of air or hold the fan with your finger to prevent it from spinning. Afterward, clean out any other dust you see inside the case.

Your keyboard is next. Start by clearing out as many crumbs as possible: Simply turn the keyboard upside down and give it a good shake or two. Unless you're interested in seeing a disgusting reminder of why you shouldn't eat Ritz crackers at your desk, you should perform this step over the sink or a trash can. Use the compressed air to dislodge any crumbs that may still be stuck under the keycaps, and then repeat the flip-and-shake procedure. If you have a mechanical keyboard, you can also pop out individual keys to remove particularly stubborn debris.

If your keys have gotten grimy, lightly moisten a paper towel with rubbing alcohol and scrub the tops and sides of the keycaps. While you're at it, use the rubbing alcohol to give your mouse a thorough rubdown. Pay special attention to the areas where your fingers make contact, as they tend to become the oiliest and grimiest. Flip the mouse over and make sure that the sliding surfaces (where it makes contact with the desk or mousepad) aren't dirty, and that dust isn't collecting in the optical sensor.

Finally, wipe the monitor. Although paper towels are useful for most other PC cleaning tasks, I don't recommend them here as they can scratch your screen. Instead, use a microfiber cloth--the kind that comes packed with most glasses, sunglasses, and computer monitors. You can also find them in the cleaning section of just about any store. Give the screen a quick, light wipe, and see if any dirt persists. If it does, dampen the cloth with water, or a fifty-fifty mixture of water and vinegar, and wipe it again.

Back up your data

The 12 tips we describe in this article aren't necessarily ranked by importance. If they were, however, this tip would be first, followed by about seven blank pages, and then everything else.

Your computer is not invulnerable. Hard-drive failures happen, as do floods, fires, earthquakes, thefts, and other calamities. The hardware in your computer is replaceable, but the data inside--whether critical business documents or precious family photos--might not be. If you don't want to face the gut-wrenching realization that you've lost something important, you need to have a backup plan. Here's how you can protect yourself, right now.

First, you need backup software. A number of perfectly fine options--such as Carbonite and Mozy--are available, but for our purposes here I'll recommend CrashPlan, which provides all of the functionality you need for local and offsite backup absolutely free. To get started, just download and install the CrashPlan software. When the program runs, you'll see the straightforward CrashPlan backup procedure: Select drives or folders to back up, choose a location to back them up to, and click the Start Backup button.

The simplest form of protection is to back up your files to another location in your computer, to an external drive, or to other computers you own. This approach allows for fast and easy transfers, but poses some risks--if your house burns down or a robber breaks in, for instance, you could lose your backup alongside the original data. That's why it's smart to use offsite storage, as well.

Fortunately, CrashPlan makes offsite backup easy. You can back up your data--encrypted, no less--to a friend's computer for free, as long as that person is also running CrashPlan on their computer and can spare the storage space. If you don't have a friend with enough disk space (and you don't want to buy them a new external hard drive for the purpose), you can sign up for CrashPlan's online backup service, which runs $33 per year for 10GB of storage or $60 per year for unlimited space.

Whether you're stashing your data online or offline, CrashPlan's automatic-backup feature takes a lot of the headache out of backup management. Even if you don't want to bother with software utilities, however, you owe it to yourself to back up your most critical files. Manually slapping data onto a DVD or an external hard drive is a lot better than doing nothing.

Guard against malware

If you've been using computers for a long time, you might be tempted to think that you don't need to run antivirus software. "I never open suspicious email attachments, and I stay away from sketchy websites," you might say, "and I haven't gotten any malware in years." And yet, you're still vulnerable.

As the Java breach in early January shows, you don't have to do anything stupid to get a virus, and it takes only one infection to make you wish that you had spent a few minutes to set up an antivirus suite. If you haven't done so yet, do it now.

The big question is whether to use free or paid antivirus software. Paid products offer the most comprehensive protection, and usually come with extra features such as a firewall and live support. However, if you follow basic precautions regarding what you download online, the core features of free antivirus utilities should be enough to protect you in conjunction with the baked-in Windows Firewall.

I recommend starting with AVG Anti-Virus Free. Our testing has shown that the AVG suite offers top-notch threat detection and removal, and the free version comes with a surprisingly robust set of features, including email, hyperlink, and download scanning. AVG Anti-Virus Free takes only a few minutes to set up--simply grab the downloader from the website and let it do its thing. Just be sure to uncheck the various AVG Secure Search and Security toolbar op­­tions during installation to avoid filling your system with unwanted bloatware.

The program prompts you to run a full system scan after it installs. If your ma­­chine has any malware, AVG will quarantine it and offer to clear it out for you. After that, you can leave the program running in the background; by default it will automatically update its virus definitions daily, and scan your PC once per week. You can change the frequency and timing of those tasks by going to Options > Advanced Settings > Schedules.

Next page: Update your software, organize your files, toss out the chaff

Update your software

Unlike fine red wine, software does not get better with age. Rather, software is like chocolate milk: Great when you first get it, but more and more likely to make you sick the longer it sits. In other words, old software is a security risk, often containing vulnerabilities that an attacker can use to get into your system. Plus, failing to update apps means missing out on any cool new features that the programs' creators may have worked in.

You have an easy, free way to scan your PC to find software that needs updating, however. Just download and install the Secunia Personal Software Inspector. After you run the installer, Secunia PSI asks what you want it to do when it finds an out-of-date ap­­plication; you can choose to manually determine which updates to download, but I suggest selecting the automatic option. The point, after all, is to make it easier to keep everything current.

Afterward, click the giant Scan button. Once the scan completes, you'll see a list of the programs installed on your computer, along with a subset of programs that aren't up-to-date. Secunia PSI can update some of the programs for you (and if you chose the automatic option during setup, it will already be downloading the updates for those applications), while others require manual updating. Below each nonautomatic update, you'll see a Click to Update link. Click it, and Secunia will start the process.

Secunia PSI starts on boot by default and runs in the background, keeping a vigilant eye out for insecure programs. Once per week the utility prompts you to update any outdated software.

I also recommend setting Windows Update to download new patches automatically, if you haven't done so already. In Windows 8, open Settings in the charm bar on the right side, and then select Change PC Settings and click the Windows Update option. In Windows 7 and Vista, click Start > All Programs > Windows Update > Change Settings.

Organize your files

I'm not judging you for letting your data get out of hand--it happens to the best of us. Sometimes it's just too tempting to save time right now by dumping files and folders into your Documents folder, or your C: drive, or onto the desktop. You can always organize things later, right? Well, later is now.

First, you should download a utility called DropIt. Imagine that you owned a magical trash can, and that any item you dropped into it would instantly teleport to the proper place. That would make cleaning up the house a lot easier, wouldn't it? Simply go around and shovel everything into the magic can! That's what the open-source DropIt is, only it's for your computer.

The utility puts an icon on your screen and automatically sorts any file you drop onto that icon according to rules you define. When you run the program, you will see a blue box with an arrow, which you can drag around your screen. Right-click the box, and click Associations. A menu will open where you can create rules, such as "Any file ending in '.jpg' or '.png' should move to my Pictures library." Setting up a comprehensive list of associations can take a while; but once you do that, you can organize any folder on your computer in no time at all.

After you have installed and configured DropIt, you can make the rounds and bring order to your computer's cluttered file system. Start with your desktop. The desktop functions best as a temporary space to keep files as you're working on them--filling it up with icons merely slows you down every time you have to find something there. The Start menu or the taskbar (with jumplists) is a better place to store shortcuts to programs and files that you regularly access. Other places that frequently get cluttered are your Documents folder, the root of the C: drive, and your Downloads folder.

If you're using Windows 7 or 8, take advantage of the built-in Libraries feature, if you haven't already. Libraries provide a great way to organize a collection of files, even if those files are not all stored in the same place.

Toss out the chaff

While you were organizing your files, you probably noticed a different problem: You have a lot of old and useless files, documents, and applications taking up valuable space on your hard drive. More than likely, you cleared some of them out while you were organizing, but chances are good that those were just the tip of the iceberg. Your next step should be to conduct a thorough audit of everything on your hard drives.

Start with SpaceSniffer, a free application that visualizes all the data on your machine, showing you each folder as a colored square--the bigger the box, the more drive space that folder is occupying. A full scan takes only 5 to 30 minutes, depending on the capacity and speed of your drives. After the scan is complete, you can double-click any square in the graph to drill down and discover what's taking up so much room. SpaceSniffer lets you easily see where all your gigabytes are going.

It's simple to delete excess files, but getting rid of programs can be more of a pain. PC Decrapifier can help you quickly uninstall multiple programs at once if you're doing a truly deep clean. Revo Uninstaller is a handy tool if you try to uninstall a program but still find it taking up space. Revo Uninstaller lists all the software on your PC and lets you manually obliterate any stubborn programs. It then scans for data or Registry entries that the program may have left behind, and deletes those as well.

Once you've given your PC a thorough, manual cleansing, run an automatic cleaner such as CCleaner to see if you missed anything. CCleaner scans your computer for known space-wasters, including temporary Internet files and log files. You can review the files it finds, and then tell CCleaner to erase them all, potentially clearing up gigabytes of wasted space.

It probably goes without saying, but make sure that you understand what you're deleting before you pull the trigger. Freeing up a bit of space isn't worth the risk of nuking an important system file or losing a valuable document.

Next page: Encrypt private data, change your passwords, optimize startup, and organize your inbox

Encrypt your private data

How much of your life resides on your computer? Do you keep medical records, bank statements, or other files that you wouldn't want other parties to access? I'm not saying that you shouldn't store sensitive data on your computer--it's one of the best ways to keep track of such things, assuming that you have a strong backup plan. You should encrypt those sensitive files, however, to make sure that your information stays safe and secret even if your data winds up in someone else's hands.

First, find all of the sensitive files on your computer--financial and medical records, contracts, and anything else you wouldn't want strangers to see. Place them all into a folder. You can (and should) organize them in subfolders, just as long as you have one root folder that encompasses all of them.

Next, install TrueCrypt, a free and open-source program that provides easy-to-use, government-grade encryption. TrueCrypt stores encrypted files inside a container file called a volume; think of a volume as a safe, and TrueCrypt as its key. Click the Create Volume button and then choose the Create an encrypted file containeroption. Proceed through the remainder of the volume-creation wizard. Each step is explained pretty clearly, and if you don't understand something you can safely leave the default selected.

Once the utility has created your volume, you need to mount the volume. Think of this action as opening the safe, although it will remain open only while TrueCrypt is running. Click Select File, and find the volume file you just made. Click the Mount button, and enter the password you created with the wizard.

When TrueCrypt mounts a volume, your computer will see it as though it were a new hard drive. Open Windows' File Explorer and look for the new drive on your system--it should be empty. Move the folder of sensitive files onto this drive. When you're done, close TrueCrypt; the virtual hard drive will disappear. The sensitive files are now hidden inside the encrypted volume.

Whenever you want to access those files, you will need to remount the volume in TrueCrypt, so make sure that you don't lose the volume file or forget its password. Speaking of passwords...

Change your passwords

Performing this task is just as crucial as backing up your data. Most users, unfortunately, make several fundamental password errors that can compromise their online accounts and data, and the easiest way to fix them is to start over from scratch. When you're selecting new passwords, you should keep the following three tips in mind.

First, create a strong password. A password that's too short or too simple is a password that's easy to crack. To keep yours safe, make sure that it contains at least 10 characters, and include a mix of uppercase and lowercase letters as well as symbols and numbers. A letters-only password, however, can still be secure as long as it's at least 20 characters long.

Second, don't use the same password across multiple websites. Even people who pride themselves on using a secure password often fall into the trap of reusing passwords. Do that, and a security breach at any site you use could compromise your most sensitive accounts. If you absolutely can't manage different passwords for each of your accounts, at least use a unique password for your email account and for any accounts with sensitive financial information.

Finally, don't get too attached. No security system is perfect, which is why it's important to change your passwords regularly. If somehow one of your passwords is cracked or leaks, you don't want someone to be able to snoop on you indefinitely. By changing your most important passwords every six months and your less-sensitive passwords every year, you can minimize the damage done in the worst-case scenario.

If you're following these three rules already, congratulations: You're one of the responsible few. If not, it's time to get serious about password security. If you're worried that following these rules might be difficult, one simple program that can help you out is KeePass, a free, open-source password-management application that can track all of your passwords as well as generate randomized, highly secure passwords on demand.

Optimize startup

One of the most frustrating experiences in computing is waiting for a slow-as-molasses startup to finish. You have to wait through the POST (power-on self-test) screen, then pass the Windows Startup screen, and then tolerate the most irritating part of all: when you can see your desktop but the computer is still unresponsive and too slow to use. Of course, it wasn't always like this--when you first bought the PC, startup was a breeze. So what happened?

Software happened. You installed all sorts of applications, and they took liberties with Windows, setting it up so that any variety of programs and services now launch automatically when the operating system boots. These days, Windows is launching 30 programs every time it starts up, meaning that you have to wait an extra few minutes before you can check your email.

You need to take back control of your computer's startup sequence.

First, run CCleaner. You used this application earlier to clear out some hard-drive space, but the utility does double duty as a startup manager. Click the button labeled Tools at the left of the CCleaner window, and then click Startup. You'll see a list of every program that is currently set to launch when Windows starts. Scan through the list, and whenever you see a program that you don't need to use every time you start the computer, click it and select Disable.

If you want finer control over the startup process, I recommend WinPatrol, another great free application. Like other utilities, WinPatrol shows you a list of startup programs and services--but it also gives you the option to schedule startup so that your computer doesn't try to load everything at once. To do this, find the program that you want to delay in the main Startup Programs tab, right-click that program, and select Move to Delayed Start Program List. After that, you can switch to the Delayed Start tab, select a program, and click the Delay Options tab, where you can choose how long you want Windows to wait before launching the selected program.

Organize your inbox

When you're trying to get things done, email can be your worst enemy. Sure, it's invaluable for doing business and for keeping in touch, but it can also be a distraction and a massive time sink. You might not be able to get back all of the hours you spend on email, but you can at least reclaim the wasted time spent staring at your overflowing, messy inbox.

First, create multiple folders ('Labels' in Gmail) dedicated to specific topics in order to better organize your messages. An average user's selection might include folders designated for work, bills and receipts, newsletters, and the like. Create a new folder in Outlook 2010 by selecting the Folder tab and clicking New Folder (in the New group). In Gmail, click More labels > Create new labels in the left pane.

Next, clean out the inbox. I know that the task seems daunting, but the purpose of the inbox is to serve as a temporary holding zone for new messages, not to be a permanent warehouse for every email you've ever received. Sort your messages into the folders you just created, ruthlessly deleting any items that aren't worth retaining. Keep email that needs responses in your inbox, or better yet, create a 'Needs response' folder and sort the messages there.

To keep your inbox clean going forward, continue the practice of sorting messages as you receive and respond to them. Alternatively, you could use Outlook rules (File > Manage rules & alerts > New Rule under the Email Rules tab) or Gmail filters (Gear icon > Settings > Filters tab > Create a new filter) to auto­matically sort incoming email to specific folders based on criteria such as the sender or specific words included in the message. Most major email clients support message filters.

If you don't want to deal with the hassle of manually maintaining your inbox's sanctity or creating a plethora of automated rules and filters, check out Sanebox, a $5-per-month service that works with any IMAP email account and does a scarily good job of sorting your incoming messages.

Finally, get proactive and unsubscribe from any newsletters or daily-deal email that you don't regularly read. You'll be surprised at how much inbox clutter that action can eliminate.

Next page: Automate everything. Plus, should you defrag your drives?

Automate everything

Keeping your PC running smoothly and securely doesn't have to be a headache. Many of the tasks that are described in this article have to be performed only once, or involve software that updates automatically. For the rest, Windows' baked-in Task Scheduler can help you keep programs running on a regimented schedule.

Start by searching for Task Scheduler by name in the Start menu (in Windows Vista and 7) or Start screen (in Windows 8). Once it's open, click the Create Basic Task option to make a simple but automatic, timer-based action. The wizard that pops up will ask how often you want the task to be performed, and what program you want it to launch. For example, you could set up a task that launches CCleaner and SpaceSniffer every two weeks.

Since a basic task won't actually launch a scan when it opens a program like CCleaner, it isn't a completely automatic approach. Still, postponing necessary maintenance is a lot harder when Windows pops up the needed tool on a regular basis. Windows ninjas can coax programs into running specific tasks using a mixture of the Create Task option, called-out command-line arguments, and a hefty dose of experimentation--but that's a whole article in and of itself.

Should you defrag your drives?

If you've been using PCs for more than a year or two, you have probably heard about how important it is to defragment your hard drive regularly. Defragmenting ("defragging," more commonly) consolidates the data on your drive. Although modern hard drives don't see much of a speed boost when they're defragged--unlike the drives of yesteryear--it's still a good idea to defrag your storage periodically to prevent heavy fragmentation from becoming an issue over time. If nothing else, the odds of recovering lost data after a disaster are increased if you defragged your drive recently.

If you're using Windows Vista, 7, or 8, the operating system automatically defragments itself once a week, late at night. Just search for "disk defragmenter" in the Start menu or Start screen and click the result if you want to see when the process runs. If, however, you're still using Windows XP, you need to manually defragment every couple of weeks or so using the built-in defragmenter (Start > All Programs > Accessories > System Tools > Disk Defragmenter).

However, you'll want to disable Windows' automatic disk defragmenting if your machine contains a solid-state drive. Fragmented data doesn't slow down SSDs because of the way they read and write information--in fact, hardware manufacturers say that defragging adds unnecessary wear that can reduce the life span of an SSD. So in this case, turn it off!


View the original article here

Chillblast Fusion Carbine review - inexpensive gaming PC

Carbide 300R System Case


Housed in the popular Corsair Carbide 300R system case, the Fusion Carbine PC has a hefty, solid appearance with dual optical drives and handy USB 3.0 ports clearly visible from the front. See all gaming PC reviews. See also: gaming PC buying advice and our latest gaming PC group test.


Inside the Fusion Carbine we find an Asus P8Z77-V LK motherboard, fitted with a 3.4GHz Core i5-3570K processor, overclocked to a respectable but tempered 4.6GHz. The CPU is cooled by a Corsair H55 sealed-unit liquid cooler which is a higher-performance version of the H40 model supplied by Eclipse. See all Power PC reviews.


A 1TB hard drive is complemented by a 120GB Samsung 840 SSD, and a total of 16GB of memory is included. These core components allow for very good system performance, as evidenced by a result of 6594 points from PCMark 7 placing it in the top three for overall application performance.


The Fusion Carbine also performed well when it comes to gaming. Chillblast has selected two nVidia GeForce GTX 650 Ti Boost cards. These are the lowest-priced cards that can support teaming up into an SLI pair.


This PC remained competitive in all tests except for Final Fantasy XIV in the highest-quality settings, showing that this pairing can deliver excellent performance for the price, occasionally besting much more expensive PCs.


An IPS display is included in the form of the 23.6in Iiyama Prolite X2377HDS-1. It may not be as responsive as the fastest TN-based gaming displays, but for everything else it’s a great choice for picture quality. It’s also rather less stylish than the similarly specced AOC monitors supplied by CyberPower, Eclipse and Wired2Fire with gaming PCs.


The supplied Gigabyte Force K3 keyboard is a gaming peripheral, albeit an entry-level model with rubber-dome keys. It’s a wired model featuring water-resistant keys, a built-in wrist rest and prominently featured WASD and arrow keys. It’s paired with a basic Gigabyte M6800 gaming mouse with switchable dual dpi settings. See also: gaming PC buying advice and our latest gaming PC group test.


Iyama Monitor


View the original article here

Want the best tech support? Buy a Mac, says Consumer Reports

Apple today again captured top honors in Consumer Reports' tech support ratings survey, besting other computer makers by a wide margin.


According to the consumer advocacy magazine, Apple turned in a score of 86 -- out of a possible 100 -- based on ratings provided by over 6,313 owners of some 7,571 desktop and notebook personal computers who contacted technical support in the 12 months following January 2012.


The nearest OEM (original equipment manufacturer) rival was Chinese PC maker Lenovo, which scored 63, or 23 points lower than Apple. Other prominent OEMs that showed in the survey included Asus (which scored 62), Dell (60), Toshiba (59), Hewlett-Packard (58) and Acer (51).


Local computer shops which assemble build-to-order PCs for customers -- so-called "white box" shops -- took second place overall in technical support with an aggregate score of 78.


Apple also dominated the ratings for the percentage of problems solved by calls to telephone support or interactions with the OEMs' online support offerings, said Consumer Reports.


Of those who turned to Apple for help, 82% said that their problem had been solved to their satisfaction, significantly higher than the white box shops, with a 71% solution rate, and dramatically higher than rivals who sell and support Windows-powered PCs.


Just over half -- 54% -- of the Lenovo PC owners said that their issue had been resolved by the company's phone or online technical support, while Acer customers were even more unhappy: Only 37% of them reported a solution.


Dell, while placing behind Lenovo and Asus on the overall ratings, did the best job of any Windows PC OEM in revolving technical problems; 61% of the Dell owners who reached out for assistance said the firm's support had solved whatever glitch they reported. Even Dell, however, was no match for Apple. The latter solved 34% more of its technical questions than did the Round Rock, Texas PC maker that's trying to go private.


Apple also aced the in-store technical support ratings battle, scoring another 86 out of a possible 100 for its free "Genius Bar" tech help. Of the Apple customers who posed a problem to a Genius, 88% said their problem had been solved.


But the Cupertino, Calif. company's victory there was narrower than in the phone-online support survey: Independent computer retailers scored 81, and resolved 87% of their customers' problems, according to the magazine.


Staple's EasyTech and Best Buy's Geek Squad, the only other in-store technical support outlets in the results, came in third and fourth, respectively, with total scores of 71 and 69, and problem-resolution rates of 73% and 71%.


The in-store ratings were obtained from approximately 3,500 U.S. computer owners who had taken their machines, or at least their questions, to a retail store.


Consumer Reports took the bulk of PC industry -- the OEMs that focus on selling Windows-based machines -- to task. "Clearly, there's room for improvement in tech support: 24% to 40% of respondents who sought phone or online help from makers of Windows-based computers said the staff's patience, knowledge, or clarity was fair at best," the magazine said on its website.


That's not good news for companies struggling under a landslide of negative indicators and bad news, ranging from decreasing profit margins and lack of interest in Microsoft's newest, Windows 8, to slumping sales, which in the first three months of 2013, were down between 11% and 14% by estimates of analysts at Gartner and IDC.


Apple has not been immune to many of the same problems. Last week it reported Mac sales were down 2% in the first quarter compared to the same period a year earlier.


View the original article here

AP consumer market prefers tablets and smartphones to PCs

The lack of a strong value proposition to buy a PC continues to divert consumer spending towards tablets and smartphones, according to IDC Asia/Pacific research manager Handoko Andi.

A set of preliminary research data from IDC indicate that the Asia/Pacific (excluding Japan) PC market declined eight percent sequentially and 13 percent year-on-year in 2013 Q1 to reach 26.4 million units, coming in lower than IDC's initial forecasts.

In China, Andi said that the Chinese New Year celebrations and constrained public sector spending in China held the market back.

Market leader Lenovo was affected, who saw its market share dropped to 22.8 percent compared to the previous quarter's 27 percent.

PC buying sentiments were similarly weak in the rest of the region as well, with Windows 8 not helping to push sales in as IDC had initially hoped, despite older Windows 7 inventory clearing out in most countries.

"IDC is encouraged, however, by the work that vendors are putting into bringing out innovative PC designs, especially around touch, as well as the possibility of potential improvements from both Intel and Microsoft later this year that can at least help to make PCs more competitive, albeit still in catch-up mode."

Andi pointed out that HP's big education project win in India helped to improve its second position share to 9.8 percent from 9.2 percent.

Fellow second place maker Dell also had a positive quarter, said Andi, as it recovered some lost ground in its two big markets China and India. Dell's 8.4 percent share in the last quarter of 2012 improved to 9.8 percent.


View the original article here

Chillblast Fusion Carbine review - inexpensive gaming PC

Carbide 300R System Case


Housed in the popular Corsair Carbide 300R system case, the Fusion Carbine PC has a hefty, solid appearance with dual optical drives and handy USB 3.0 ports clearly visible from the front. See all gaming PC reviews. See also: gaming PC buying advice and our latest gaming PC group test.


Inside the Fusion Carbine we find an Asus P8Z77-V LK motherboard, fitted with a 3.4GHz Core i5-3570K processor, overclocked to a respectable but tempered 4.6GHz. The CPU is cooled by a Corsair H55 sealed-unit liquid cooler which is a higher-performance version of the H40 model supplied by Eclipse. See all Power PC reviews.


A 1TB hard drive is complemented by a 120GB Samsung 840 SSD, and a total of 16GB of memory is included. These core components allow for very good system performance, as evidenced by a result of 6594 points from PCMark 7 placing it in the top three for overall application performance.


The Fusion Carbine also performed well when it comes to gaming. Chillblast has selected two nVidia GeForce GTX 650 Ti Boost cards. These are the lowest-priced cards that can support teaming up into an SLI pair.


This PC remained competitive in all tests except for Final Fantasy XIV in the highest-quality settings, showing that this pairing can deliver excellent performance for the price, occasionally besting much more expensive PCs.


An IPS display is included in the form of the 23.6in Iiyama Prolite X2377HDS-1. It may not be as responsive as the fastest TN-based gaming displays, but for everything else it’s a great choice for picture quality. It’s also rather less stylish than the similarly specced AOC monitors supplied by CyberPower, Eclipse and Wired2Fire with gaming PCs.


The supplied Gigabyte Force K3 keyboard is a gaming peripheral, albeit an entry-level model with rubber-dome keys. It’s a wired model featuring water-resistant keys, a built-in wrist rest and prominently featured WASD and arrow keys. It’s paired with a basic Gigabyte M6800 gaming mouse with switchable dual dpi settings. See also: gaming PC buying advice and our latest gaming PC group test.


Iyama Monitor


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Windows 8 grows slow, XP just won't go

Microsoft was hit with a double whammy last month as it made scant progress in either boosting the usage share of Windows 8 or depressing the share of Windows XP, data published today showed.


According to Internet analytics company Net Applications, Windows 8 gained just over half a percentage point of usage share in April -- virtually the same as the month before -- but again fell further behind the pace set in 2007 by Windows Vista, the edition most see as Microsoft's last dud.


Windows 8's April share, including what Net Applications labeled as "touch" for Windows 8 and Windows RT -- in other words, browsing from the "Modern" user interface (UI) rather than the mouse-and-keyboard UI of the traditional desktop -- was 4.2% of all Windows PCs, up from March's 3.6%.


Even with that increase, the gap between Windows 8's and Vista's adoption trajectories again widened.


By the end of its sixth month, Vista powered 5.8% of all Windows PCs, or 1.6 percentage points higher than Windows 8 at the same point in its post-release timeline. April's difference between Vista and Windows 8 was several tenths of a point larger than the month before, and the biggest so far in Computerworld's year-long tracking.


Windows 8's performance was not the only bad news for Microsoft last month: Once again, Windows XP's usage share resisted meaningful erosion, dropping by only half a percentage point.


XP's elimination has become a top priority for Microsoft, as the 12-year-old OS faces a support retirement deadline of April 8, 2014, when the company will serve up XP's final security update.


In April, Windows XP accounted for 41.7% of all Windows systems worldwide, down from 42.2% the month prior, Net Applications said.


Projections of Windows XP's remaining share in April 2014 did not change. Based on its average monthly loss over the past year, XP will power 30.5% of all Windows PCs when the retirement deadline arrives.


Net Applications also reported on usage shares for Windows 7 and Vista.


The former remained flat at 48.7% of all Windows PCs, again illustrating that it hasn't been affected by the launch of Windows 8. In fact, most experts believe that Windows 7 will continue to gain share as enterprises abandon XP for it rather than the more radical Windows 8.


Vista slipped slightly in April, but still accounted for more than 5% of all Windows' editions.


Net Applications measures operating system usage by tracking unique visitors to some 40,000 websites operated by its customers.


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Microsoft may backtrack on Start button in Windows 8

Microsoft may recant its Windows 8 design theology, bloggers reported Tuesday, by offering Windows 8 users an option to bypass the "Modern" UI and by restoring the Start button and menu to the beleaguered operating system.


A pair of longtime Microsoft hands, Mary Jo Foley of ZDNet and Tom Warren of The Verge, citing unnamed sources and messages on Windows discussion forums, said Microsoft was considering those tweaks for an upcoming update, called "Windows Blue" by some and "Windows 8.1" by others. The upgrade, the first of a planned faster development and release tempo, is allegedly slated for an October debut.


Warren pointed to evidence that Microsoft might allow boot-to-desktop with Windows 8.1. Foley added that the Redmond, Wash., developer was also pondering a return of the Windows Start button and associated menu.


Analysts welcomed the news, assuming it's accurate.


"I don't see this as a defeat but as a good thing," said Patrick Moorhead of Moor Insights & Strategy. "It's shows you're willing to make changes based on customer feedback."


The tweaks would be a concession for Microsoft. Publicly, the company has repeatedly maintained that its design decisions were correct and its executives have suggested that users would, in time, learn to live without a Start button and grow to appreciate the Start screen.


Today, Microsoft declined to comment on the reports.


But contrary to Microsoft's assertions that the dual user interfaces (UIs) in Windows 8 were "fast and fluid," customers have barraged the company's blogs and the Web in general for more than a year with complaints.


They were most upset about the disappearance of the iconic 17-year-old Start button and menu, but also griped that they weren't able to boot right to the "Classic" user interface (UI), or desktop, rather than first hitting the tile-style Start screen. Both issues have been sores spots among longtime Windows users, and at the top of virtually everyone's most-hated lists.


Even Microsoft co-founder Paul Allen took Windows 8 to task, calling it "puzzling" and "confusing" when last year he urged the company that made him a billionaire to offer an option that set the desktop as the default mode on boot.


And they voted with their wallets, either by staying away from Windows 8 -- and shying from any new PC purchases -- or if forced to the new OS, by supporting a cottage industry of third-party add-ons that restored both boot-to-desktop and the Start button. StarDock, for example, claimed earlier this year that its $5 Start8 add-on had been downloaded 3 million times, with thousands of people trying it daily.


Even with that on the line, StarDock CEO Brad Wardell applauded Microsoft's presumed move. "I hope Microsoft adds back the Start button and a boot to desktop option," said Wardell in an email Tuesday. "While we would miss the short-term revenue boost of Start8, it is important to keep the Windows software ecosystem healthy and growing."


The talk today suggests that Microsoft has rethought not only the design of Windows 8, but also its strategy.


"The feedback they've had should tell them that people are not ready to live in the Modern UI, so they need to make [Windows 8's desktop] as good as, if not better, than Windows 7," said J.P. Gownder, an analyst with Forrester Research. "When the tipping point happens, perhaps in a couple of years as the Windows Store fills up, when all the key apps are there, then they can rethink."


And withdraw the Start button yet again, Gownder meant.


Most outside Microsoft believe the company's decision stemmed from a misguided touch-first doctrine, fueled by the belief that only if customers were forced to run apps would they buy apps, and that only by coercing them could Microsoft quickly create a pool of users large enough to attract app developers to the new platform.


Gownder understood that thinking, even appreciated it, but still said it had been wrong.


"I understand Microsoft wanting to drive charms," Gownder said, referring to the set of persistent icons for chores such as searching, sharing content or accessing the OS settings. "There is an argument toward design purity, to reimagine Windows, and that people must become comfortable with the charms. That's legitimate. But the overwhelming feedback was that perhaps the train was taking off a little too early."


Moorhead argued that backpedaling wouldn't significantly hurt Microsoft's push toward an app ecosystem.


"This is very positive, because it doesn't take away from the experience of 'Metro,' " he said, using the older term for the Modern UI. " It just gives users a way to get back to Metro that's obvious. It doesn't say anything about Metro, doesn't say it's good or bad. It doesn't change that argument at all."


Gownder urged Microsoft to backtrack on the boot-to-desktop and Start button controversies, noting in a longer blog post Tuesday that the horse had left the barn -- users were already adopting Start button emulators -- and that the company should accept the inevitable, if only to keep its enterprise customers happy.


"Microsoft needs to step back and do this," Gownder said. "Enterprises are not about to support one of these workarounds. For them, this [functionality] needs to be in the OS layer."


Redmond has done 180-degree turns before. When customers howled about Windows Vista's intrusive User Account Control (UAC), the prompts designed to warn of risk when installing and running software, Microsoft dramatically reduced UAC's impact in Windows 7 three years later.


Now it has an advantage, as it's committed to a faster release cycle -- one executive called it "continuous" -- and assuming the leaks are correct, can modify Windows 8 in a third of the time.


"Microsoft misstepped a number of ways with Vista," Gownder said. "But they did change it. They have an established market and a lot to offer, and [Windows Blue] is, by no means, the last chance for Windows 8."


What a reversal will not do is magically turn around depressed PC sales, on which Microsoft is reliant for Windows 8 sales. Offering options to boot to the desktop or restore Start functionality won't change the dynamics of the industry, where consumers in particular are buying less expensive touch-enabled tablets rather than replacing older Windows computers.


But what if? What if Microsoft's design ideology had been more flexible before it shipped Windows 8? Would it have made a difference? Would Windows 8 devices be flying off shelves?


Not likely.


"Had Microsoft added the option of restoring the Start button and boot-to-desktop, they would be in a slightly better position than they are today, but not much," said Moorhead. "In fact, Metro app development would be behind the curve had they added the options."


The UI mistakes, Moorhead added, were secondary to a more fundamental misreading of the market and the available technologies. "In retrospect, Microsoft should have marketed and built a more pervasive and high quality touch pad experience. "They misjudged the number of touch-based devices that would be out, and under-emphasized the quality experience of a good touch pad."


Apple, for instance, has ignored touch-based computers thus far, instead depending on larger touch pads built into their notebooks and on the gesture support they've integrated with OS X.


Had Microsoft taken that approach for Windows 8, it could have avoided the entire touch screen issue -- shortages caused by low yields, and corresponding high prices -- Moorhead asserted.


"Unlike touch display functionality, which can add $100 to the [bill of materials], a quality touch pad may cost as little as an incremental $5," Moorhead said.


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Outgoing Intel CEO knocks Windows 8, predicts $200 touch PCs this year

Intel's outgoing CEO took a few parting shots at Microsoft's Windows 8 Tuesday as he explained a slump in both revenue and profits for the first quarter.

Paul Otellini, who will retire from Intel next month, joined a chorus of others, ranging from analysts to longtime Microsoft hardware partners such as Dell, in placing some of the responsibility of the latest PC sales contraction on Microsoft's shoulders.

"There is an adoption curve," Otellini acknowledged, talking about Windows 8 and its "Modern" user interface (UI), a radical overhaul of the traditional desktop. "We didn't quite have that same kind of adoption curve in Windows 7 versus XP before it. This requires a little bit of training."

Otellini, however, did say, "Once you get over that adoption curve, I don't think you go back." He also argued, as have most analysts and many Windows 8 users, that on a touch-enabled device Windows 8 is easier to use than Windows 7.

Shortages of touch-ready hardware, particularly notebooks, have plagued the industry since Windows 8's launch. And the higher prices of touch PCs have put off many consumers, who have been trained for years to expect low-priced machines. When they can't find a touch PC in their price range, experts have said, they instead steer toward lower-cost touch tablets.

Otellini said much the same. "I think people are attracted to touch, and the touch price points today are still fairly high," he said during Tuesday's quarterly earnings call with Wall Street. "[But] they're coming down very rapidly over the next couple of quarters."

The soon-to-be-gone CEO also predicted prices for future Windows 8 devices that should reach market later this year as Intel rolls out new processors.

Touch-enabled ultrabooks, Intel's brand name for thinner, lighter Windows laptops, should sell for $499 to $599 in the fourth quarter, said Otellini, with the latter more common. Those machines will be equipped with chips out of the new Haswell architecture, which will replace the current Ivy Bridge line of CPUs.

Other, even less-expensive systems, will be fitted with Bay Trail chips, the next-generation in the Atom line; the latter compete, in many cases poorly, with the ARM architecture that powers most smartphones and tablets. Stacy Smith, Intel's CFO, pegged prices of those Bay Trail-powered touch devices -- which could include keyboard-equipped tablets and so-called "convertibles" that transform from tablet into notebook -- at around the $300 mark.

A few minutes later in the earnings call, Otellini went even lower. "If you look at touch-enabled Intel-based notebooks that are ultrathin and light using non-core processors, those prices are going to be down to as low as $200 probably," he said.

Gartner, which recently questioned whether Microsoft's Windows 8 strategy could keep the Redmond, Wash. firm among the small circle of influential technology companies, dubbed what Otellini called "ultrathin" as "ultramobile" instead to separate them from bulkier, heavier laptops.

Shipments of ultramobiles, Gartner has forecast, will jump 140% this year to 23.6 million from 2012's 9.8 million, largely due to lower prices, touch, and the Haswell processor line.

According to rival research firm IDC, PC shipments were down 14% in the first quarter of 2013 from the same period the year before. Its analysts largely blamed Windows 8 for the decline, claiming that consumers, confused by the new OS, had delayed purchases of new PCs or simply moved on to tablets.

Other analysts have countered IDC, instead pegging high touch system prices as the culprit.

Intel posted revenue for the quarter of $12.6 billion, down 2.5% from last year. Meanwhile, Intel said, the quarter's $2 billion profit was off 25%.

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed. His email address is gkeizer@computerworld.com.

See more by Gregg Keizer on Computerworld.com.

Read more about windows in Computerworld's Windows Topic Center.


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Slideshow: When the PC is obsolete, how will you do this, and this, and this?

Last week, the PC industry was rocked by news that Q1 computer shipments had declined by as much as 14 percent, year on year. Analysts cite various factors, but they put most of the blame on a consumer shift toward tablets and other mobile devices.

At PCWorld, we wonder how humankind would survive on tablets alone. Tablets are great for casual Web browsing and catching up on email, but can they deliver everything we need in the so-called post-PC era?

Before you answer, walk with me through a tour of the PC's greatest talents. These are the benefits you'll give up when your last PC dies and you decide you can get by without a replacement.

Play Bioshock Infinite in all its glory

There's a reason why Angry Birds is considered the quintessential tablet game: Because most tablets can't play real games with intense 3D graphics, demanding physics engines, hordes of onscreen players, and all the other design elements that depend on desktop-class CPUs and discrete graphics cards.

Next-generation Haswell tablets will deliver a stronger PC gaming experience, but don't expect to play Crysis 3 at its highest settings. And good luck using gesture controls alone to play any desktop game.

Run multiple monitors

Tablets are one-screen ponies. Sure, you can use a tablet as an external monitor for your PC. But (except with Windows 8 tablets) you can't attach an external monitor to your hardware, and run your tablet OS and apps across multiple displays.

Multitask through 20 different open windows

iOS and Android tablets offer varying levels of behind-the-scenes multitasking, but you can't run multiple apps side-by-side-by-side. Windows 8 tablets address this issue with the system's Snap view feature, but even then you can't have more than two apps onscreen at the same time. Who in the world can work this way?

If I'm to get any work done at all, I need quick, single-screen access to Chrome, Internet Explorer, Photoshop, Stickies, HipChat, sundry Gchat windows, and even Microsoft Word.

Attach a plethora of peripherals

Take a look at that iPad. Do you see a USB port? Now check out your Android or Windows 8 tablet. You might find just one. Sure, Bluetooth offers external device connectivity, but it's not bulletproof. Nothing beats multiple USB ports when you need to attach a mouse, keyboard, game controller, external hard drive, thumb drive, and Skype headset.

Rock some serious content editing

Do not step to me with iMovie, iPhoto, GarageBand or Android Movie Studio. For serious video, image or audio editing, you need a full arsenal of features, along with all the precision control that real applications provide. We're talking Photoshop, Final Cut, Pro Tools, and a host of other content creation suites. These are the applications that separate amateurs from auteurs.

Work in big, ugly spreadsheets

Spreadsheet work is already soul-crushing enough. Do you really want to make it worse by struggling with data entry and formulas on a touchscreen display?

Store untold gigabytes of data

Even if your tablet comes with 128GB of native storage and a slot for a 256GB expansion card, you're looking at far less than 384GB of storage after you account for the footprint of your OS and native apps. This is not civilized living.

Upgrade and repair your hardware

PCs take a bold, defiant stand against our disposable consumer culture. Components that fail can be replaced. Parts that can't keep up with the latest applications can be swapped out in favor of better performers. Even laptops can be upgraded to varying degrees. But tablets? Not so much. Even if you could penetrate their hermetically sealed shells, you wouldn't be able to upgrade or replace any of their components without herculean hacking efforts.

Live a life free of shattered screens and pilfered hardware

Desktop PCs (and quite a few desktop-replacement laptops) aren't very portable, but this can be a net positive, as they rarely go places where they can easily be broken or stolen. Tablet screens shatter so often because users toss tablets around with relative abandon. And tablets get stolen in public because they're relatively light--and concealable once the hardware has been lifted. Sure, a thief could grab your Alienware gaming laptop from your table at Starbucks, but I'd like to see him sprint down the street carrying that 12-pound computer.

Run a social media command center

Tablets are great for scanning Twitter, cruising through Facebook, and even posting short updates to either service. But if your job (or--gasp--lifestyle) depends on consuming and posting massive amounts of social media, you'll need a real computer for the job. Throw in Google+, LinkedIn, and Pinterest, and a desktop PC becomes de rigueur.

Completely disconnect

You can't take your PC with you wherever you may stroll, hike, or wander--but this isn't necessarily a bad thing. Sure, your PC tethers you to a desk, but it also allows you to leave technology behind when it's time for socializing--or a period of quiet contemplation.

Think about that the next time you're enjoying a day at the beach, and some D-bag starts playing Angry Birds on the spot right next to you. Those squawking, chirping, tweeting birds have never been more annoying, have they?


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Intel Board Elects Brian Krzanich as CEO

Renee James Elected President

SANTA CLARA, Calif., May 2, 2013 – Intel Corporation announced today that the board of directors has unanimously elected Brian Krzanich as its next chief executive officer (CEO), succeeding Paul Otellini. Krzanich will assume his new role at the company’s annual stockholders’ meeting on May 16.

Krzanich, Intel’s chief operating officer since January 2012, will become the sixth CEO in Intel’s history. As previously announced, Otellini will step down as CEO and from the board of directors on May 16.

“After a thorough and deliberate selection process, the board of directors is delighted that Krzanich will lead Intel as we define and invent the next generation of technology that will shape the future of computing,” said Andy Bryant, chairman of Intel.

“Brian is a strong leader with a passion for technology and deep understanding of the business,” Bryant added. “His track record of execution and strategic leadership, combined with his open-minded approach to problem solving has earned him the respect of employees, customers and partners worldwide. He has the right combination of knowledge, depth and experience to lead the company during this period of rapid technology and industry change.”

Krzanich, 52, has progressed through a series of technical and leadership roles since joining Intel in 1982.

“I am deeply honored by the opportunity to lead Intel,” said Krzanich. “We have amazing assets, tremendous talent, and an unmatched legacy of innovation and execution. I look forward to working with our leadership team and employees worldwide to continue our proud legacy, while moving even faster into ultra-mobility, to lead Intel into the next era.”

The board of directors elected Renee James, 48, to be president of Intel. She will also assume her new role on May 16, joining Krzanich in Intel’s executive office.

"I look forward to partnering with Renee as we begin a new chapter in Intel’s history," said Krzanich. "Her deep understanding and vision for the future of computing architecture, combined with her broad experience running product R&D and one of the world’s largest software organizations, are extraordinary assets for Intel.”

As chief operating officer, Krzanich led an organization of more than 50,000 employees spanning Intel’s Technology and Manufacturing Group, Intel Custom Foundry, NAND Solutions group, Human Resources, Information Technology and Intel’s China strategy.

James, 48, has broad knowledge of the computing industry, spanning hardware, security, software and services, which she developed through leadership positions at Intel and as chairman of Intel’s software subsidiaries -- Havok, McAfee and Wind River. She also currently serves on the board of directors of Vodafone Group Plc and VMware Inc. and was chief of staff for former Intel CEO Andy Grove.

Additional career background on both executives is available at newsroom.intel.com.

About Intel
Intel (NASDAQ: INTC) is a world leader in computing innovation. The company designs and builds the essential technologies that serve as the foundation for the world’s computing devices. Additional information about Intel is available at newsroom.intel.com and blogs.intel.com.

Intel and the Intel logo are trademarks of Intel Corporation in the United States and other countries.

* Other names and brands may be claimed as the property of others.


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